Terms and Conditions for Clients
Terms and Conditions
of DAGO Express Inc, 2574 Elm Street, River Grove, IL 60171, United States — USDOT 6965061, MC 63254743, a property broker licensed by the Federal Motor Carrier Safety Administration (“FMCSA”).
Version 1.0 · effective 2026-09-11 · governed by the laws of the State of Illinois, USA.
1. Scope
1.1. These Terms and Conditions (“Terms”) govern your use of the DAGO Express Inc website, the online price calculator, the booking tools and the customer account (together, the “Platform”).
1.2. They apply to businesses and to individuals acting in a commercial capacity. DAGO Express Inc arranges freight transportation for business shipments and does not offer consumer removals or household goods moving.
1.3. “Customer” means the party using the Platform or placing an order through it. “Broker” and “we” mean DAGO Express Inc.
2. Transportation Services
2.1. Broker is a property broker only. We arrange for transportation to be performed by independent motor carriers. We do not perform the transportation ourselves and at no time take possession, custody or control of a shipment.
2.2. Every shipment we arrange is governed by the Shipper-Broker Agreement (the “Agreement”), which forms part of every order we accept. Where these Terms and the Agreement differ on any matter concerning a shipment — rates, cancellation, cargo liability, claims, insurance or acceptance — the Agreement prevails.
2.3. Nothing on the Platform, including the price calculator, constitutes a contract of carriage between the Customer and DAGO Express Inc.
3. Customer Account
3.1. Some functions require an account. The Customer provides accurate registration data and keeps it current, in particular the legal entity name, billing address, tax identification and contact details.
3.2. The Customer is responsible for all activity carried out under its credentials and will notify us without delay of any suspected unauthorized access.
3.3. We may suspend or close an account that is used in breach of these Terms, that shows signs of fraudulent use, or for which invoices remain unpaid.
3.4. An account discount shown on the Platform applies only while the Customer is logged in at the time the order is placed. It cannot be applied retroactively.
4. Quotations and Prices
4.1. A price shown by the calculator is a quotation, not a binding offer, and is valid for the pickup date quoted.
4.2. Every quotation depends on the accuracy of the information the Customer provides — number of pieces, dimensions, weight, commodity, addresses, access conditions and required service level. Where that information proves inaccurate, we may re-price the shipment, apply additional charges, or decline it.
4.3. Prices are quoted in U.S. dollars and exclude taxes, duties and customs charges unless stated otherwise. Accessorial charges — waiting time, liftgate, residential or limited-access delivery, redelivery, storage — are charged in addition, as set out in the Order Confirmation, in the Schedule of Accessorial Charges or in § 12 of the Agreement.
4.4. The equipment shown or assumed in a quotation is the equipment stated in the Order Confirmation. Unless stated otherwise, a quotation does not include a liftgate, inside delivery, or loading or unloading assistance by the driver.
5. Placing an Order
5.1. An order becomes binding when we issue an order confirmation. A quotation generated by the calculator does not by itself create an order.
5.2. Orders may be placed in two ways:
- Online — through the Platform, by selecting the acceptance control on the order form;
- By e-mail or telephone — we prepare a quotation, register the order and send an order confirmation with the Agreement attached.
5.3. No signature is required. Acceptance of the Agreement, and the point at which it takes effect, are governed by § 22 of the Agreement.
5.4. We may decline any order for any lawful reason, including credit, capacity, commodity or safety reasons.
6. Invoicing and Payment
6.1. We invoice on delivery unless agreed otherwise. Payment terms, interest on late payment and the prohibition on set-off against freight charges are set out in § 12 of the Agreement.
6.2. Invoices are sent electronically. The Customer keeps a valid billing e-mail address on file.
6.3. We may require prepayment, reduce a credit line or suspend service while an invoice is past due.
6.4. Payment instructions never change by e-mail alone. We will not ask you to change our bank details by e-mail. Verify any such request by telephone, using a number you obtained independently of that message.
7. Prohibited and Restricted Goods
7.1. Certain commodities may not be tendered without our prior written approval. The controlling list is set out in § 11.2 of the Agreement and includes, among others, hazardous materials requiring placarding, live animals, human remains, household goods, currency, precious metals and gemstones, firearms and ammunition, tobacco, alcoholic beverages, controlled substances, and temperature-controlled freight.
7.2. A shipment with a declared value above the threshold stated in § 11.1 of the Agreement requires our prior written approval.
7.3. A shipment tendered in breach of this section travels at the Customer’s sole risk, and the Customer indemnifies us for the resulting loss.
8. Use of the Platform
8.1. The Platform, including its text, design, logos and software, is our property or licensed to us. The Customer may use it only to obtain quotations, place orders and manage its own shipments.
8.2. The Customer will not scrape, harvest or systematically extract rates or other data from the Platform, attempt to gain unauthorized access, interfere with its operation, or use it to build a competing service.
8.3. Rates, margins and lane data disclosed through the Platform are confidential and are subject to § 19 of the Agreement.
9. Personal Data
9.1. We process personal data as described in our Privacy Policy.
9.2. Where the Customer provides us with contact details of third parties — consignees, warehouse contacts, drivers — it confirms that it is entitled to do so and that those individuals have been informed as required by applicable law.
10. Availability and Liability for the Platform
10.1. We aim to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates and events beyond our reasonable control may cause interruption.
10.2. A price, transit time or availability shown by the calculator is an estimate generated from the data entered. It is not a guarantee of a pickup or delivery date. Guaranteed dates exist only where we confirm them in writing and charge for them.
10.3. Our liability in connection with a shipment is governed exclusively by § 15 of the Agreement. Nothing in these Terms enlarges it.
10.4. Liability arising from the Platform itself, and not from a shipment, is limited to direct damages and, in aggregate, to the charges paid to us in the three (3) months preceding the event. This limitation does not apply to fraud or to any liability that cannot be limited under applicable law.
11. Changes to These Terms
11.1. We may amend these Terms by publishing a new version with a new version identifier and effective date. An amendment applies to orders placed on or after its effective date.
11.2. The version that governs an order is the version in effect on the date the order was placed.
12. Governing Law and Venue
12.1. These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-laws rules, except where federal transportation law applies.
12.2. The state and federal courts located in Cook County, Illinois have exclusive jurisdiction. The Parties waive any objection based on venue or forum non conveniens, and waive trial by jury.
12.3. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the remainder stays in force.
13. Contact
DAGO Express Inc · 2574 Elm Street, River Grove, IL 60171, United States
Customer Service: +1 757 573 9249 · [email protected]
USDOT 6965061 · MC 63254743
14. SMS Terms
14.1. DAGO Express Inc may send text messages (SMS/MMS) about quotes, shipments, loads and your account to the mobile number you provide, after you consent as described in our SMS Terms. Consent to receive text messages is not a condition of any purchase.
14.2. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Mobile carriers are not liable for delayed or undelivered messages.
14.3. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
